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Hello everyone

I’m the founder of Woodincense, a brand that fuses the timeless elegance of Eastern traditions with modern Western trends. We believe that scent is the best way to relax the soul, and carrying it with you represents the ultimate pursuit of spiritual well-being. Unlike perfumes, we offer pure, natural aromas.

    A Journey of Serenity

    Growing up in Luoyang, a city steeped in ancient history, I was deeply influenced by its cultural heritage. After pursuing advanced studies at the University of Georgia, I experienced the reality of cultural differences. Aromatherapy became my refuge during uncertain moments, but I noticed many products contained chemicals that disrupted the tranquility I sought.

    Nature's Embrace in Every Breath

    During a conversation with my mother, she mentioned incense plaques—an ancient Chinese tradition that dates back over 2,000 years. These natural, portable plaques sparked the idea behind Woodincense.

    The Art of Scent: Crafted with Care

    Inspired by this, I dove into research, learning about the intricate craftsmanship involved in creating these plaques. The process of selecting natural ingredients, grinding, blending, and molding them required high skill and dedication.

    Shipping, Exchange and Returns

    Processing

    All orders are processed and shipped within 3-5 business days. Please allow extra processing time during major sales or holidays.

    We are unable to make changes once an order has been placed, but if you need assistance please email service@woodincense.com with as many details as possible and we will do our best to help. Our team is only available Monday-Friday.

     

    International Shipping

    All orders over $75 USD in the US are eligible for free shipping. Orders under $75 USD are subject to a flat rate of $8.99.

    All orders over $75 USD are eligible for free shipping in Europe except for a few countries. Orders under $75 USD are subject to a flat rate of $9.99.

    Once our carrier picks up and scans the shipment, shipping time is 3-10 business days depending on shipping method + delivery destination.

    Once a label is created for your order, you will receive a shipping confirmation email immediately, and it may take up to 48 hours for the tracking status of your shipment to be available after the label is created.

    Once shipped, the tracking information for the order is out of our control, and as much as we would like to be there, the final delivery is not in our control. We are currently unable to replace lost or stolen packages.

     

    Shipping

    This is the shipping responsibility of the carrier we work with, and once the package is shipped from our headquarters, we unfortunately have no control over the delivery. For more information or help with your order, please email our customer service team at service@woodincense.com.

     

    International Orders

    We currently offer international shipping to all countries except Russia, Ukraine, Israel, and countries in war, as well as Africa! Shipping costs are calculated by weight + shipping destination and include any duties and taxes, so you don't have to pay anything later.

    *International shipping times depend on the destination.

     

    Exchanges + Returns

    If you are not 100% satisfied with a Woodincense product, we are happy to help you resolve the issue! Please contact our customer service team at service@woodincense.com within 30 days of receiving your order and we will help you get started. We will require proof of purchase to process your request.

    If you encounter a problem with a W.I. product, please contact us within 48 hours of receiving your order and include photos and a detailed description in your email so our team can determine how best to help.

    NOTE: We cannot cover any return shipping costs. Discontinued items, limited edition/vault release items, or gift cards are final sale and are not eligible for return or exchange. To be eligible for a return, your item must be unused and in its original packaging. If your return is accepted, we will send you instructions on how and where to ship your package.